Shopping Policies and Guarantee

In Stock

We have the largest in-stock offering in the country and only offer these items for purchase that we know we can get to you quickly. These items will have the shortest times to get ready to ship to you (an estimate will be shown on the product page).

Supplier In Stock

We have extensive inventory connections with our brands and suppliers; these are items that we know we can secure. An order will trigger a re-order from our supplier immediately. These items will have a few more days than In Stock times to get ready to ship to you (an estimate will be shown on the product page).

Out of Stock - Available to Order

We have the largest catalog offering in the country. Although we don't have stock of this, you can still make a purchase now and we'll order it from our supplier immediately. The time to get these items to you will vary (from days to months, an estimate will not be shown on the product pages) depending on manufacturing capability and backlog. If you are concerned about how long this may take to get to you, please reach out to our customer support team so we can provide you an estimate.

Retail Store In Stock

These items are only available at our Richmond Hill retail store location; these items cannot be purchased on the website (the add to cart button is not on the product page). Typical reasons may include: not able to sell online, not appropriate to ship without special considerations, or may not be in ideal condition to purchase sight unseen. If you are interested in purchasing these items, please reach out to our customer support team so we can provide you more detail.

Few Instruments are Ready to be Sold Right out of the Box

In spite of all the precautions taken by manufacturers, few instruments are ready to be sold right out of the box.

You can take peace of mind knowing that every stringed, brass, and woodwind instrument has been unboxed, set-up, and tested by one of our in-house professionally-trained technicians.

This is a timely process that is not undertaken by our competitors, and how we are able to guarantee excellent playing condition. Also included in this assurance is a complimentary in-store instrument check-up within 1-year of purchase.

QA PROCESS DETAILS

Shop Now, Pay Later with PayBright

This is a perfect opportunity to get the instrument or gear you need now and pay for it with an affordable payment plan. On approved credit with PayBright by Affirm, when you spend $500 or more in-store, your purchase can be spread out so as not to hurt your wallet so much at once.
Stop by for a visit and speak with a Cosmo Music Specialist, and ask what PayBright promotion is available today. Offer only applies to new in-store purchases. Offer not valid online.

PAYBRIGHT FINANCING DETAILS

Complete Protection and Peace of Mind

Cosmo Complete Coverage is your complete protection and peace of mind. It's a hassle-free extended warranty program that covers you in almost any circumstance you can imagine. You never know when your gear may need to be protected, and the Cosmo Complete Coverage programs gives you one less thing to worry about. This program is only available in store with your purchase and the coverage cost is based on the price of your item. Come in and talk to any of the Cosmo team members for more information, we're here for you.

COSMO COMPLETE COVERAGE DETAILS

Shop by Appointment at Cosmo Music allows you to browse and shop in our retail store with one of our music specialists for an exclusive one-on-one shopping experience. Our staff tailors each appointment to suit your musical needs, whether you're shopping for your first instrument, new gear, or that unique something to add to your collection – we're here to help you with our undivided attention.

Book your appointment easily online in five simple steps.

Shop by Appointment Details

Cosmo Music is one of biggest and best musical instrument retail stores in the world; this is an easy and welcomed gift for the musicians on your list! This card can only be used at the store (10 Via Renzo Dr, Richmond Hill ON) and cannot be used for online purchases. Cosmo Music gift cards can be purchased in-store or purchased online and used in-store.

The card does not expire and can be redeemed for in-store merchandise and some services, for example: Guitars & Gear, Drums & Percussion, Band & Orchestra, Home, Acoustic & Digital Pianos, Keyboards, Recording & Software, Live Sound, DJ & Lighting, Print Music & Teaching Materials, Accessories, Apparel & Gifts, Private & Group Lessons from Cosmo School of Music, Instrument Repair, Band & Orchestra Rentals, Piano Rentals, Pro Audio & Instrument Rental, GearHeadz (on-site set-up and consultation), and Event Production. The card cannot be redeemed for Band & Orchestra Rentals.

Terms & Conditions

Issuance and use of this card constitutes acceptance of the following terms which may be revised at any time. Card balance may be redeemed for merchandise or services (such as pro rentals, repairs, lessons) in-store at Cosmo Music. Not redeemable for online purchases or band & orchestra rentals. Not redeemable for payment towards pre-arranged financing. Not redeemable for cash or credit in whole or part (change will not be issued for any unused balance). Cards are final sale and cannot be returned for refund. The value of this card will not be replaced if lost, stolen, or used without permission. Protect this card like cash.

TRADE-INS & CONSIGNMENT DETAILS

Why buy from Cosmo?

Established in 1968, we've been family-operated for over 50 years. We have over 200 employees including 23 repair technicians and 80+ highly qualified teachers, so you can trust that we know our stuff. Read our story.

Free Shipping
On Over $99

Get free shipping on orders over $99 (before tax). Some exceptions apply for large, heavy items or remote locations.
Shipping Policies

30-Day Returns
& Exchanges

Exchange or return for full refund items purchased within 30 days if in unused new condition and in original packaging.
Return & Exchange Policies

10 Via Renzo Drive
Richmond Hill, Ontario L4S 0B6
Canada

Come see us at our 60,150 sq ft musical instrument superstore!

10 minutes north of Toronto.

1-800-463-3000

Mon to Thu: 11 am to 8 pm
Fri, Sat, Sun: 11 am to 6 pm

Holiday Hours

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