Cosmo Music Quality Control Process
From the time an instrument is manufactured and the time it arrives at our store, it may well have travelled half way around the world several months since it was born. Although manufacturers take this into account by packaging appropriately, there are still issues of temperature, humidity, and handling which require attention once the instrument arrives at its destination.
The reality is most retailers only open up the box and put the product on display… this is far from adequate!
From the moment your instrument arrives at our warehouse every effort is taken to ensure you are getting a quality product in perfect playing condition. At our receiving dock, boxes are examined for any signs of damage, and either refused or opened for an initial inspection. We are not shy about returning any instrument at this point if it has been compromised in any way between the factory and our store. Once the instrument is received into our system it is staged to go through the repair shop to be examined by a qualified repair technician. Included in the preparation are the following (where appropriate) and action taken to remedy if necessary: