Employment Opportunities

Employment Opportunities

Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment. Cosmo Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We would like to thank all interested applicants who apply; however, only candidates who are selected for an interview will be contacted. Note: we do not accept zipped email attachments.

Why Join the Team?

  • Competitive wages and flexible benefits
  • Opportunity to advance your career
  • A team that cares and treats you like family
  • Culture of teamwork and collaboration
  • Celebrates and rewards our team members

About Us

  • We have a passion for music and instruments of all kinds
  • Established in 1968, over 50 years in the music business; founded by Tom Hebert, family owned and operated, currently lead by Tom’s son Mark Hebert
  • In 2008, Cosmo Music opened its 56,000 sq ft superstore, the single largest musical instrument store in North America
  • Over 200 employees including 25 repair technicians and 80+ highly qualified teachers
  • Cosmo Music is a full-line music dealer offering sales, rentals, and repairs of an extensive range of musical instruments, sound equipment, accessories, print music, and repertoire
  • The Cosmo School of Music provides private and group lessons to hundreds of students each week, both in person and online
  • In addition to our Retail Store, Educational Services Division, School of Music, Repair Shop, and Cosmo Pro production services, we also serve a vast customer base through eCommerce via our website (CosmoMusic.ca) and various marketplace channels (Amazon.ca, BestBuy.ca, Reverb.ca, and Walmart.ca), processing and shipping hundred of orders each day
  • Launch Music is our newest division, supporting B2B distribution Canada-wide

Read more about us.

Warehouse Associate

Open Position: we are always looking for great warehouse team members at all levels of capability.

We will make sure to provide you with the opportunity to gain experience and develop your skills if you promise to bring passion and your utmost dedication to work every single day.

Are You Ready to:

To learn and support our company’s warehouse operations. You will receive, input, sort, load, and unload products and you will perform various warehouse activities.

Scope of Responsibilities:

  • Process, package, and ship orders accurately
  • Organize stock and maintain inventory
  • Inspect products for defect and damage
  • Examine ingoing and outgoing shipments
  • Organize warehouse space
  • Receive, unload, and place incoming inventory items appropriately
  • Check, verify, and fill customer invoices
  • Abide by all company safety and hygiene regulations
  • Contribute ideas on ways to improve or optimize warehousing procedures
  • Keep warehouse clean and organized daily

This Job is For YOU, if You Can Show us:

  • You have some warehouse experience or can take direction well
  • Ability to lift or move heavy products; this is a physically oriented position with technology support
  • High school diploma preferred but we look for team players and hard workers too
  • Good communication skills
  • Good people skills to be able to get along with fellow members of a team
  • Possess excellent organizational and coordination abilities
  • Able to multi-task and place priorities in an orderly manner
  • You are an individual that pays keen attention to even the smallest of details
  • Ability to operate forklift, hand truck, pallet jack, and other warehouse equipment would be a benefit
  • Clean driving record (from time to time you may be asked to deliver or pick up an item)
  • Adequate knowledge of warehouse data system would be a benefit
  • You are flexible and adaptable in your ability to work shifts

Please forward resume to:
adrian.ruegsegger@cosmo.ca

VP Ecommerce

At Cosmo Music we focus on the instruments our clients play and the services needed to keep those instruments in great condition. So if you love the work you do and music – come join us in growing our ecommerce business!

The VP Ecommerce is responsible for collaborating cross-functionally to manage and direct all aspects of the ecommerce business. This includes, among other things, strategizing, budgeting, planning, managing annual operating plans, monitoring performance analytics, website traffic, product performance, and recalibrating as required to meet objectives. As an ecommerce leader, the ideal candidate should be an expert in online sales strategies and the various platforms used to conduct digital sales or conversions on a website.

The foundation of our ecommerce business is in place, your key deliverables will be to grow this business, customer engagement, and expand into the U.S. marketplace. The ideal candidate will be an integral part of the Executive Leadership Team reporting to the CEO and will work especially close with the VP Marketing.

Scope of Responsibility:

  • Develop, execute, and manage all aspects of a strategic ecommerce plan; combine existing expertise in sales, marketing, technology, and management to deliver a consistent superior shopping experience for all customers
  • Oversee the ecommerce area of the website working closely with the team; manage the overall user experience, site navigation, content development, checkout funnel, and promotional campaigns in conjunction with the Marketing Team
  • Participate in building and directing a team of ecommerce professionals that can effectively help develop and execute creative ecommerce solutions
  • Direct integrated campaigns that will deliver an increase in conversion rates, overall order size, and managing margin performance across a variety of product lines
  • Work with the VP Marketing to manage Internet marketing solutions, social media integration, SEO, and other monitoring methodologies and analytics
  • Provide thought leadership, innovation, and process optimization initiatives such as implementing ecommerce software and other industry best practices
  • Identify new areas of ecommerce opportunity beyond current offerings
  • Develop and forecast quarterly targets and inventory to meet our financial and operational goals
  • Closely monitor plan performance and recalibrate to meet or exceed targets
  • Ongoing reporting and analysis on platform advertising campaigns with recommendations for optimization
  • Working with Marketing Team to plan and manage promotional and advertising activity
  • Continuously drive online revenue growth by applying a clear understanding of the brands, consumers, and industry trends to our online partner sites, merchandising, content, and business strategies
  • Ability to effectively align and integrate ecommerce business strategies with overall strategic sales channel; you will be responsible for managing our marketplace channels, for example, Amazon.ca, BestBuy.ca, Reverb.ca, and Walmart.ca
  • Lead a U.S. ecommerce strategy: roadmap, budgets, planning, and operational requirements, as well as defining launch and sustain activities
  • Balance resources and budget to appropriately support revenue growth goals
  • We will be migrating to a new platform and you will be responsible for the successful transition
  • Play a key role in our go-to-market strategy and maintain a close relationship with the brand management and sales teams, representing the digital consumer and ecommerce efforts in the process
  • Report on business trends and provide insights and recommendations to senior management team on how to further maximize results for our ecommerce business
  • Daily leadership and development of direct team

Qualifications:

  • Seasoned professional in the digital retailing market, B2B, and B2C experience a plus
  • Extensive knowledge of ecommerce technologies and tactics as well as analytics
  • Proven ability to interpret data and draw conclusions to implement new ecommerce strategies
  • Proven leader with experience both managing teams of 6-8 people and execution of large ecommerce projects
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Proven success developing, executing, and maintaining digital commerce, multi-brand strategies by leveraging experiences, successful delivery of business value, and near and mid-term growth for Cosmo Music

Qualified applicants should submit a full resume and cover letter to:
careers@cosmo.ca

Please include "JOB ID: VP Ecommerce" in the subject line.

Educational Sales Consultant

Reports to: Educational Services Division Manager

The Educational Sales Division at Cosmo Music is a leader in promoting music education. Our team’s mission is: To become an indispensable partner to school music educators across Canada in building healthy, flourishing music programs by providing comprehensive, convenient, and effective service solutions.

Educational Sales Consultants are the face of Cosmo Music throughout schools across the GTA and beyond. The primary role is to build a customer base through adding school accounts while maintaining current ones with excellent customer service/experience.

We are seeking an individual with strong sales abilities, interpersonal skills, and account management to work with our school accounts. A successful candidate will also possess the ability to manage time wisely to maintain an excellent level of customer satisfaction while dealing with a high volume of schools.

Key Deliverables:

  • An improved customer experience - through efficient and effective turnaround of customer correspondence, fulfilment of orders, and delivery of services
  • A higher level of customer satisfaction - through continual self-evaluation, analyzing successes and failures, to consistently deliver services at the highest level
  • An increase in revenue - constantly seeking out areas for growth, managing time effectively, and allowing for more time to seek new accounts
  • Explore and cultivate alternatives to traditional in person school visits, with a focus on maintaining and building strong customer relationships in the evolving service environment, using technology as a primary tool

Scope of Responsibilities:

  • Represent the company at the school level by facilitating service, sales, and rental solutions
  • Promote the band instrument rental program as an excellent tool for building and maintaining strong school music programs
  • Promote the sale of consumable supplies, i.e. reeds, mouthpieces, and method books, as well as instrument purchases, PA, sound equipment, and repertoire
  • Offer support and advice on a myriad of situations that arise in a school music classroom, i.e. troubleshooting instrument issues
  • School visits (as required) to consult with teachers and to pick up and return instrument
  • repairs and rentals, including seasonal delivery requirements (i.e. September and June)
  • Seek new areas for growth by identifying potential leads and developing those opportunities
  • Meet with potential clients and grow long lasting relationships by understanding their needs and demonstrating how our solutions will effectively meet them
  • Identify areas where we can connect customers with the full range of services that Cosmo offers, i.e. pro audio solutions, private lessons, music hall events, and more

Qualifications:

  • 3 years sales experience
  • Experience managing a client base
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, meeting the needs of many clients
  • Motivated to succeed and possesses the desire to provide the highest level of customer service
  • Ability to work independently and manage time effectively
  • Knowledge of a wide range of musical instruments and equipment, particularly band instruments
  • Possesses a strong desire to continually learn and develop expertise, becoming a trusted advisor to clients
  • Ability to play at least one musical instrument
  • A clean driver’s abstract and minimum 3 years experience driving with an Ontario full G-level license

Qualified applicants should submit a full resume and cover letter to:
careers@cosmo.ca

Please include "JOB ID: Educational Sales Consultant" in the subject line.

Manager - People, Performance, and Culture

The Manager guides and manages the administration of human resources policies, procedures and programs; and is responsible for the following functional areas: Human Resource Information Systems (HRIS) and payroll, employee relations, training and development, benefits, compensation, talent management, and ensuring we are a great place to work.

Key Responsibilities:

Compensation, Benefits, and Payroll

  • Prepare and process bi-weekly payroll for hourly, salary, and commission employees
  • Maintain records and track vacation time, paid emergency time, and banked time
  • Prepare payroll month end reports and post to ERP system
  • Maintain employee records/files (in HRIS and/or hard copy)
  • Year-end payroll administration (T4s, annual returns)
  • Administer company benefit plans
  • Calculate and prepare bonus/commission statements

Training and Development

  • New hire orientation/on-boarding, development, and training
  • Performance management and improvement Recruiting
  • Establish and lead the recruiting and hiring process, publishing job postings, screening resumes and conducting first interviews to identity most qualified candidates
  • Serves on selection committees as required

Government Legislation

  • Maintain WSIB files and accident reports
  • Administration of contractor WSIB and insurance
  • Leads company compliance with all government labour, payroll laws/changes regarding compensation, AODA, JHS, MHW, WSIB, and ensures the company handbook is current

Organizational Development

  • Develop and monitor an annual budget for employee recognition, benefits, and social events
  • Employee social events coordinator, lead the company social committee
  • JHSC Member focusing on safety, welfare, wellness, and health
  • Conducts investigations regarding employee complaints or concerns
  • Maintain and recommend the company wage and salary structure and pay policies
  • Lead competitive market research to establish pay practices
  • Provide administrative support to management team members (Cosmo Music and Launch Music)
  • Share and support our customer experience philosophy throughout the company
  • Share and communicate the value of corporate social responsibility to employees and the community; celebrate successes throughout the company through recognition programs etc.

Key Deliverables in the First Six Months:
To support the organization in its continued growth and evolution, our HR/Payroll technology infrastructure is targeted for updating. This individual will be working closely with the COO and HR/Payroll resources available to them in managing this process. So having a good understanding of payroll and HR will be important along with a technical aptitude.

Required Skills:

  • Extensive knowledge in employment/labour laws, compensation, organizational planning, recruitment, training, employee relations, safety, and wellness
  • Prior hands-on experience in payroll processing (salary and hourly) and knowledge of accounting interface
  • Effective verbal and written communication skills
  • Excellent computer skills
  • Knowledge of general accounting
  • High level of attention to detail and accuracy
  • Experience with administering employee benefit and compensation programs
  • Excellent organizational management skills
  • Evidence of the practice of high level of confidentiality
  • Bachelor’s degree or college diploma in Business Administration/Human Resource Management or equivalent
  • Minimum three years human resources experience

Qualified applicants should submit a full resume and cover letter to:
careers@cosmo.ca

Please include 'JOB ID: Manager - People, Performance, and Culture' in the subject line.

Cashier, Gifts and Apparel Specialist

Full-Time

Cosmo Music is seeking an energetic, responsible, and motivated individual to join our team! The ideal candidate would have at least two years retail or industry experience in a cashier position, be customer service oriented, and be interested in helping create a welcoming and positive retail experience for Cosmo Music customers.

Duties include, but are not limited to:

  • Processing of customer purchases, involving varying payment methods
  • Organization of atrium area (i.e. displays, cleanliness)
  • Acting in a store greeter capacity
  • Closing and reconciliation of individual assigned till

Qualifications include:

  • Excellent organizational abilities; can prioritize in a busy environment
  • Knowledge of at least one family of instruments is a plus
  • Exhibit superior interpersonal, customer relations skills
  • Ability to anticipate situations and problem-solve independently
  • Excellent oral and written communication skills with strong attention to detail
  • Availability to work evenings and weekends

Qualified applicants should submit a full resume with references to:
Chris Fountain
Assistant Store Manager
chris.fountain@cosmo.ca

AV Rental Associate - Pro Audio, Lighting, & Video

Cosmo Pro is Toronto's fastest growing Audio Visual provider for private, corporate, and live music events across Ontario. We are currently seeking to expand our Rental Team in Richmond Hill, and your working area would be generally within, but not limited to, the GTA.

  • Responsibilities include representation at our retail rental department, transport, and delivery/setup/operation/dismantle/removal of Audio, Video, Lighting, Backline, and Staging equipment to ensure our client’s events are a success
  • Our success relies on you delivering service beyond our client’s expectations – every time – you are expected to have a neat and professional appearance and ensure accuracy and efficiency when dealing with internal systems and outside vendors
  • A working knowledge of troubleshooting in the field is a must, and the ability to demonstrate basic operational ability and problem solve with both hardware and software
  • Must be able to learn and adapt in an ever-changing environment, both as part of a team and unsupervised in the field, follow procedures and complete systems entry and paperwork accurately
  • Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays

Experience:

  • Strong customer service skills
  • The candidate must be able to work both in team and independent environments
  • A clean driver's abstract and minimum 3 years experience driving with an Ontario full G-level license
  • Be willing to travel within the GTA and beyond
  • Ability to lift 50lbs and drive large trucks up to 24'

Please forward resume in PDF format only to:
Ryan McLeod
Professional Services Division Manager
ryan@cosmo.ca

Musical Instrument Sales Associates

Acoustic Guitar Specialist (Full-Time & Part-Time)

Keyboard and Recording Specialist (Part-Time)

Band & Orchestra Specialist (Full-Time & Part-Time)

The ideal candidates should have at least two years retail or industry experience, be customer service oriented, have a good base-knowledge of guitars, keyboard and recording gear, or band and orchestra, and be interested in helping create a welcoming and positive retail experience for Cosmo Music customers.

Minimum skills and requirements:

  • Excellent organizational abilities; can prioritize and meet timelines in a busy environment
  • Thorough knowledge of at least one family of instruments
  • Exhibit superior interpersonal, customer relations skills
  • Ability to anticipate situations and problem-solve independently
  • Excellent oral and written communication skills with strong attention to detail
  • Availability to work evenings and weekends

Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment.

Qualified applicants should submit a full resume with references to:
Andrew Lai
Retail Manager
andrew.lai@cosmo.ca

Music Teacher

Contract Basis

If you have a passion for sharing the joy of music, a desire to teach, a degree in music, and a great rapport with all ages, we want YOU on our teaching faculty at Cosmo School of Music! Must have music degree or equivalent certificate. Must be reliable, dedicated, motivated, and able to teach all ages.

The School of Music is currently looking for teachers for the following specific instruments/disciplines:

  • Brass
  • Piano
  • Violin
  • Voice

Qualified applicants should submit a full resume with references to:
Rob Cooper
Director of Cosmo School of Music
rob.cooper@cosmo.ca

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