Shop by Appointment at the Cosmo Music Store

What is Shop by Appointment?

Shop by Appointment at Cosmo Music allows you to browse and shop in our retail store with one of our music specialists for an exclusive one-on-one shopping experience. Our staff tailors each appointment to suit your musical needs, whether you're shopping for your first instrument, new gear, or that unique something to add to your collection – we're here to help you with our undivided attention.

How to Book Your Appointment

Easily book your appointment online in 5 simple steps.

Select a staff member from the department you’re most interested in
Select the date and time for your appointment
Add your details; name, email, phone number, and any special requests
Answer a few questions to help us better understand your needs
Click 'Book'

30-minute appointments are available on Wednesdays, Thursdays, and Fridays between 10am to 11am, for you and up to one guest. If you require more time for your appointment, contact us so we can accommodate your shopping needs.

Book Your Appointment

Cancel, Reschedule, or Update Your Booking

Appointments are easy to book, cancel, or reschedule; simply email bookings@cosmo.ca.

Why buy from Cosmo?

Established in 1968, we've been family-operated for over 50 years. We have over 200 employees including 23 repair technicians and 80+ highly qualified teachers, so you can trust that we know our stuff. Read our story.

Free Shipping
On Over $99

Get free shipping on orders over $99 (before tax). Some exceptions apply for large, heavy items or remote locations.
Shipping Policies

30-Day Returns
& Exchanges

Exchange or return for full refund items purchased within 30 days if in unused new condition and in original packaging.
Return & Exchange Policies

10 Via Renzo Drive
Richmond Hill, Ontario L4S 0B6
Canada

Come see us at our 60,150 sq ft musical instrument superstore!

10 minutes north of Toronto.

1-800-463-3000

Mon to Thu: 11 am to 8 pm
Fri, Sat, Sun: 11 am to 6 pm

Holiday Hours

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