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Quality Assurance

Cosmo Music's Quality Assurance Tags are affixed to every stringed, brass and woodwind instrument by one of our in-house technicians before being placed on display or sold.

This is a timely process that is not undertaken by our competitors but we feel it is important because it gives you peace of mind that your instrument has been set-up, tested by a professional and guaranteed to be in excellent playing condition. Also included in this assurance is a complimentary in-store instrument check-up within 1-year of purchase.

Best Price Guarantee

Cosmo Music will match the selling price of any product from any Canadian retailer that has that item in-stock, up until 30 days after purchase. See details note 1 and Returns & Exchanges for further details.

100% Satisfaction Guarantee

Cosmo Music will exchange or return for full refund items purchased within 30 days if in un-used new condition and in original packaging. Original receipt is required. See details note 2 and Returns & Exchanges for further details.

Returns & Exchanges

Shipping your Return back to the Cosmo Music Store

Before shipping items back to Cosmo Music, request a Return Merchandise Authorization (RMA) number. Simply log-in to your Cosmo Music account, choose your order, choose return and submit the request. It will take approximately 2 business days before an RMA is issued to you; follow the directions provided. Packages returned without an RMA number may be refused.

All returned items must be in the same condition as when you purchased it, in original packaging, with all manuals and warranty card. Returns should show no signs of wear or abuse otherwise the return will either be refused or subject to a minimum 15% restocking fee (restocking fee rate at Cosmo Music's sole and arbitrary discretion). See note 2 for further details.

The same credit card used to make the purchase will be credited with the refund. The credit will be made within 5 to 7 business days of us receiving and verifying the returned merchandise. Shipping and handling charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.

Items purchased online but picked up in a store can only be returned to the Cosmo Music store. Bring with you the original sales receipt provided at the time of the pickup.

Bring in your Return to the Cosmo Music Store

Simply bring the item(s) you wish to return in its original condition along with your receipt or packing slip that came with the order within 30 days of the shipment date. The shipment date of your order can be found on your packing slip. See note 2 for further details.

Protection of Artist's Copyrighted Works

Cosmo Music upholds Canadian and International Copyright Laws to protect the rights of artists that make music. Copyright Law prohibits reproduction by means of photocopying, handwriting, printing or taking photographic images of copyrighted printed materials. In support of those who create and publish copyrighted works, there are absolutely no refunds or exchanges on printed music. Once print music has been purchased it is considered used and cannot be re-sold.

We Always Sell New Items Unless Stated Otherwise

We follow common practices in the music retail industry in that we often open original packing sent from our manufacturers and suppliers. This is the case because our technicians need to set up and test for Quality Assurance or because items are produced in limited numbers and may be set up for display purposes. When we ship orders we re-pack in the original packaging when possible. Items that have been refurbished or were returns go through our inspections and will be clearly indicated. Our 100% Satisfaction Guarantee ensures that you are satisfied with every purchase.

Event or Special Sale Pricing

Sale prices for items sold during event or special sale days are available on the published sale dates only. 100% Satisfaction Guarantee as well as Best Price Guarantee policies remain in effect for items purchased on or before sale dates. Customers may bring in receipts for products purchased up to 30 days prior to the current sale date for a refund or credit of the difference in price plus applicable taxes.

Holiday Gift Receipts

Gift receipt valid for exchange or store credit only. Christmas Gift Returns for purchases made between October 25th to December 10th will have an extended return privilege until January 9th of the new year.

Fixing Errors or Misprints

We do our best to provide you with up-to-date and accurate information. In the event that an error does occur, Cosmo Music reserves the right to correct or cancel an order at any time and/or edit an order to reflect the correction.

Prices and availability are subject to change without notice. Errors will be corrected as quickly as possible once discovered. Cosmo Music reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cosmo Music will issue a credit to your credit card account in the amount of the charge.

While we do our best to ensure the accuracy and completeness of product information, it is always a good idea to refer to the manufacturer’s website for complete product details.

Details

1. Cosmo Music reserves the right to verify the prospective competitor's pricing. Due to manufacturer restrictions, some products are excluded from this guarantee. Items must be regularly sold or available for sale by Cosmo Music. Competitors' In-stock items must be factory-sealed new product and do not include; demo models, factory seconds, sale items, discontinued merchandise or floor samples. Does not apply to advertising errors or misprints, special educational prices, mail order offers, rebates, coupons, free or bonus offers, minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers. Cosmo Music will match combined or multiple offers at its sole discretion. Does not apply to items purchased through auction or services including but not limited to rentals, repairs or lessons.

2. Purchases made by credit or debit card must be returned on the card of original purchase. Purchases made using a credit on account or gift card will be refunded back to the same. Refunds are made for product purchase price only and exclude all shipping and handling or delivery charges. All repair or service costs required to put items into original condition as when purchased will be deducted from the refund. All returned items must be in the original packaging complete with warranty card and owner's manual, and must show no signs of wear or abuse; otherwise the return will either be refused or subject to a minimum 15% restocking fee (restocking fee rate at Cosmo Music's sole and arbitrary discretion). Returns may not be available on specially ordered products or products not in stock at time of order. Does not apply to items purchased through auction or services including rentals, repairs or lessons. Mouthpieces, open packages of reeds, harmonicas, software, headphones, ear plugs, microphones, DJ Stylus and cartridges, fog fluid, cleaning products, opened strings, amplifier tubes, print music, books, CD's and videos, custom orders and limited edition items may not be returned under any circumstances.