General Guidelines

• All Pro Audio Department rentals require the renter to present their valid Ontario Driver's License and their valid Visa, MasterCard or American Express card at the time of pickup.
• The credit card used by the renter is regarded as a deposit and will be used for any and all future charges that may apply to the rental agreement including loss, damage, extensions, etc.
• The renter's credit card will be authorized (not charged) at the time of pickup for an amount up to the full replacement value of the goods being rented.
• The renter is fully responsible for any rental equipment during the contract terms.

Return Times

• All rental pickups are after 12 Noon.
• All rentals due back Monday through Thursday are due by 4pm.
• All rentals due back Friday or Saturday are due by 12 Noon.
• All rentals due back Sunday are due by 2pm.
• All late rentals will be automatically extended for the contract term and price without notice.
• Any equipment/accessories not returned will be charged to the renter’s credit card without notice.

Rental Quotations

We understand that you need to plan your events and productions and that rental equipment plays a considerable part in this, so we are more than happy to provide a quote for anything you may require. At any time you can send an email to rentals@cosmomusic.ca outlining your equipment request and the dates/times you wish to pickup and we will email you back a quotation ASAP (usually by then end of the next business day).

You can also contact us at any time by calling the rental desk at 905-770-5222 x370 or come in and see us. You will speak with either Ryan, Tyler, Tyson, Josh or John; all of which can advise you on your rental needs. They will be able to provide you with detailed information and pricing. If you cannot reach us in person please leave a message and we will call you back ASAP. Remember these are not reservations at this time.

Have a Large Rental or Production?

We not only offer plain-old over-the-counter rentals but also full-on Event Production; and no matter which venue or what you need we can make it happen including professional engineers & technicians, transport and the right gear! All production assistance and quotations are handled by Ryan McLeod – you can email him anytime at production@cosmomusic.ca and he would be happy to help make your next event a success.

To Make a Reservation

We can only begin guaranteeing a reservation starting at store opening (11am) on “the Monday of the week” (meaning that if you want to pickup your rental gear on Friday May 7th we can take your reservation no earlier than 10am on Monday May 3rd). The reason is that you will find that most companies do not accept ANY reservations of ANY kind are due to circumstances that are beyond our control.

You can contact us by email at rentals@cosmomusic.ca, by phone at 905-770-5222 x370 or by coming into the store. When you contact us we will verify what equipment we have available (to ensure that you receive perfectly operational gear we must physically have it in our department). We will confirm your reservation either verbally (we’ll say “I can confirm your reservation”) or send an email to that affect; this means that we have sourced it in our Pro Audio Rental Department and physically placed your reservation tape on the actual piece of equipment you will pickup later that week. Should a certain item not be available we will do our best to make a recommendation for a suitable replacement if available.