I was really impressed by your "Quality Assurance" process; that is the type of care I would want to see given to an instrument before it is sent to my house!
Scott, Cosmo has it down. The staff that I dealt with, including you, are very knowledgeable and kind. Holly is extremely efficient.
Thanks so much for servicing my flute!! It is now clean, sparkling and like brand new. The sound is incredible, haven't had it sound this good in a long, long time. The touch is easier, even the case is cleaned and polished!!
Hi Cathy, I just wanted to thank you and the staff at Cosmo Music School for organizing such a successful recital last night. My daughter was so happy and proud to take part.
- Monica V.
On behalf of our organizing committee, all performers and the audience, I would like to express our sincere gratitude for your assistance and cooperation. It has made our job much easier and surely contributed significantly to the satisfactory conclusion of our concert.
- Rose Z.
I received my gear and everything was perfect and very well packed so I really appreciate it, and more purchase to come for sure...
I phoned before ordering, and was answered promptly, courteously and with the information I needed. I also received my order faster than I ever experienced with an online purchase.
- Reese N.
I'm always impressed with the service my students and their parents receive in dealing with Cosmo. (Educational Division)
The service at Cosmo is outstanding!
We will definitely recommend your store to others and will come back ourselves for any future musical purchases.
- Tony S.
I spent a good chunk of the day wondering if I had ever worked with a retail sales person (Eric) who was as effective and outstanding. I cannot think of one. Congratulations to Cosmo on hiring such dynamic people.
- Warren L.
Thank you again for all your help and great customer service.
- Josh D.
...what is most exceptional is how your staff have welcomed my son and given him a warm and frendly environment in which to have a great night out at music lessons.
- Tim H.
It always gives me great piece of mind knowing it is Cosmo behind the scenes...... always amazing! (Event Production)
- Risa H.
You (Rail) have made me a customer and fan for life. Not only do you have a wide range of products, your service is second to none...
- Bob B.
I will definitely be using Cosmo Music in the future for all my drum stuff... I wish I had found you guys earlier...
Working with (Jeff) was an absolute joy and he really went above the call of duty to insure everything went well with our gig. (Event Production)
- Chris S.
I have had several student recitals in different places, but the Cosmopolitan Music Hall is the best music hall I have ever had. (Venue Rental)
I would just like to let you know that the women at the desk who work on Friday and Saturday evenings are a pleasure to interact with. They are always professional, kind and willing to help.
Thanks for all your hard work in putting together this order for us. I really appreciate your help and attention to detail.... wanted to send you a note to say thanks a ton!
Just received my new Mahalo Uke! It was very well wrapped and arrived in excellent condition. Thank you for your fast and efficient service. I will certainly recommend your online store to anyone
here in Haliburton.
When we walked into Cosmo we weren't expecting the phenomenal service that Rob in guitars/ukuleles provided us. Through both our visits his expertise and patience made a world of a difference in
purchasing our Ukulele. Words cannot explain enough how happy we are of our service...
I just wanted to pass along what a great customer experience I had recently dealing with Maxim and Braden as I purchased a new PRS SE Custom guitar from Cosmo Music. Max provided excellent customer
assistance while I tried a number of guitars of the same model...
How was the Gig? Fricken awesome. They were very pleased. (Pro Audio Rental)
Thank you Ryan, for helping us make our event a great success! We were impressed with the equipment and tech. (Pro Audio Rental)
I will only be bringing my guitars to Cosmo for repairs. I have had an ongoing issue with my Banjo's tuning key on the high 5th string, and I believe it was Braedon - applied a simple fix,
re-strung it and it works perfectly...
Couple of things I want to share about how amazing Cosmo Music was this weekend in helping me with the wedding. To Ryan and his team. Couldn't have done it without you guys. Jeff again was
outstanding... (Pro Audio Rental)
Thanks very much for all your help! Cosmo continues to amaze; best music store!!
The staff is great! The techiy who soldered my '83 Schecter input connection was great! Prices are great!! The Larocca Coffee Kiosk is awesome..your website is incredible!...what else can I say?
I will continue to shop at your store...
- M Smith
I would like to give my heartfelt thanks to Anar who is always helpful to us. For the last 3 years any time, I had to re-schedule my kids lessons or any changes in regards to lessons, She is always
helpful and friendly. I cannot thank her enough for us to be ease at Cosmo School of Music.
This is the nicest music store in North America, if not the world, and you can quote me on that!
- Hartley Peavey (CEO of Peavey Electronics Corporation)
I'd like to thank you for the beautiful work you did on our Besson tuba - a young boy named Nash has played this tuba for the last 3 years and I decided to put some money into it after looking at
how expensive it would be to buy a new one. I can't believe the work you put into it - it looks and sounds amazing.
Jeff was a tremendous help and we can't thank Cosmo Music more for your contribution. The event went very well and we are extremely happy with the turn out. Jeff was very timely and efficient and
did an amazing job, we couldn't be happier with the result. Thanks again guys, we really appreciate it.
Both Tyler and John were very helpful in making this relatively large equipment rental go smooth as possible. And together with Tyson's patience in assisting with the technical challenges - the
whole experience was very positive. I look forward to working with you again for our future rental needs.
Got the merchandise, wow! That is quick... considering that I live in the country!
I recently had the pleasure of purchasing a DW performance series drumset at Cosmo last week. I was primarily helped by Derrick, Shane and Eugene who were exceptionally knowledgable and attentive. I
look foreword to my next trip to the store.
My Fender CS Strat arrived at my office this morning safe and sound. In fact, it got there from TO before I did on Wednesday morning! Thanks for all your and your departments help with my purchase
and many thanks to Cosmo for having such a great collection to compare and chose from.
I was in Cosmo yesterday purchasing a new classical guitar and student violin. Rail and Brianna both did an exceptional job guiding my purchases.
I want to thank you very much for rushing the repair of the clarinet I brought in on the evening of Dec 13th. You fixed it and had it ready for Tim to deliver to Doncrest the next day, and the
student could play it in the CONCERT on the 15th. So kind of you! I really appreciate it.
Bobby is an amazing guy and he was very helpful when I was looking around for a mixer when I actually needed an audio interface the other day, just wanted to say a quick word of thanks!
Thanks for your generous offer I appreciate your excellent commitment to customer service. Sometime over the break on my way through TO I'll stop by the store and drop off the instruments. Thanks
for shipping the other stuff.
Special thanks to Rob for helping us to chose a great bass guitar!
You rock Rob!
Chris helped me a lot and was really friendly when I was trying out pedals and got my RP90 the other day, just wanted to say a quick word of thanks!
It was a real pleasure to visit this week. I have to say I was blown away...what you have done with your superstore is nothing short of sensational. I recognized concepts from some of the best retail
music retail operations from around the globe, but no one to my knowledge has put it all together quite as you have.
- David McAllister (Vice-president - Erikson Music / Korg Canada)
I just wanted to say a special thank-you to Mike Gresko, our rep, for taking the time to bring in a new adapter for our keyboards today. He didn't have to come, but he did. It's great to see
Thanks, John and Nicole, The trombones arrived safely and I'm very happy with the refurbishment work. I played a job last night in St Catharines with the older one and I could feel and hear the
difference. Good to have the tuning slide working properly too!
We're a family business that has been growing since 1968; many of us have been a part of that family since our humble beginnings. Our sales and service teams' years of in-depth knowledge is unmatched - experts or accomplished musicians in their respective fields.