We thank you for following our policies. Due to the number of students enrolled in our school we put these policies in place to make our school more efficient for our students, teachers and staff.

All private lesson scheduling is done through the staff at the lesson counter. Changes cannot be made directly with your teacher.

If the lesson counter is given a minimum of 48 hours notice a make-up lesson may be available based on the availability of a suitable teacher. Make-up classes must be scheduled within one week of the missed lesson.

There are no credits or refunds given for student absences.

Students enrolled in the 16, 24 or 32 week plans are entitled to 1, 2 or 3 free cancellations (cancellations without 48 hours notice). Please visit the Private Lesson Promotions and Rates page for more details.

We are CLOSED Labour Day, Thanksgiving, Christmas (Dec 24, 25, 26), New Years (Dec 31 & Jan 1), Family Day, Good Friday and Easter Sunday, Victoria Day, Canada Day and Civic Holiday.

We are OPEN during the Christmas Holidays (2 weeks – excluding Dec 24, 25, 26) and the March Break (1 week). If the lesson counter is given a minimum of 48 hours notice you will not be charged for your absence during these holidays.

Summer lessons are available and a 5% discount applies to all lessons during the months of July and August.

A $20 charge will be applied to a student account for each NSF cheque received by the school.

Students must be actively enrolled in lessons in order to participate in recitals and/or special events.

Cosmo School of Music accepts no responsibility for results students achieve on music examinations, assessments and/or competitions. Students and/or parents are encouraged to fully discuss the requirements and expectations of music examinations, assessments and/or competitions with their teacher in advance of application and during preparation.

If your teacher is not available for any reason a qualified supply teacher will fill in. If a supply teacher is not available you will receive a credit for the missed lesson.

If you are late you may only receive the balance of your lesson. If you are more than 15 minutes late your lesson may not be taught.

The lesson counter should be informed of a student stopping 48 hours prior to the last lesson. If there are lessons remaining they will be kept on file for up to one year or a full refund will be given for the remaining lessons not taken. Refunds are not issued for the 16, 24 or 32 week plan cancellations.