Customer Testimonials
March 2013 - School of Music
My daughter and son currently take guitar lessons. I would just like to let you know that the women at the desk who work on Friday and Saturday evenings are a pleasure to interact with. They are always professional, kind and willing to help. I believe there are two sisters and another young woman (with long hair) that have been nothing short of wonderful to interact with.
Likewise, our teacher, Dan, has had a very positive impression on the kids and they are truly enjoying their lessons with him. He is a very very good teacher.
Please keep up the great work and I hope Cosmo recognises the wonderful folks working there.
Kevin
February 2013 - Pro Audio Rental
Thanks for all your hard work in putting together this order for us. I really appreciate your help and attention to detail.... wanted to send you a note to say thanks a ton!
Jeremy
January 2013 - Pro Audio Rental
It was great! Everything worked perfectly, setup was a breeze. Thanks for your hard work, really appreciate it!!!
Teresa
January 2013 - Guitar Sales
Just received my new Mahalo Uke! It was very well wrapped and arrived in excellent condition. Thank you for your fast and efficient service. I will certainly
recommend your online store to anyone here in Haliburton.
Margaret
January 2013 - Guitar Sales
When we walked into Cosmo we weren't expecting the phenomenal service that Rob in guitars/ukuleles provided us. Through both our visits his expertise
and patience made a world of a difference in purchasing our Ukulele. Words cannot explain enough how happy we are of our service. I know that the next
time we need to purchase anything, we'll be at Cosmos because of the service that Rob provided us.
Connie
January 2013 - Guitar Sales
I just wanted to pass along what a great customer experience I had recently dealing with Maxim Shelkov and Braden Hoey as I purchased a new PRS SE Custom
guitar from Cosmo Music. Max provided excellent customer assistance while I tried a number of guitars of the same model. He periodically came by to check
to see if I needed any help but also appropriately left me alone to get comfortable trying the guitars. I asked for his assistance in making my selection
and his input was a great help. It came down to selecting between two guitars (I was quite certain at that point that I wanted one of them). I liked the
looks of one however the other had a slightly better feel. Max took me to Braden for his thoughts on the difference. Braden correctly deduced that the
difference was likely due to the older strings on the one I like the looks of. He changed them, made a small setup adjustment and it made each guitar
feel as good as the other. But the excellent service from these two fellas didn’t end there. Braden let me know that he noted an issue with the electronics
of the one I was about to buy. After investigating he determined that the ground wire connecting to the bridge was making a poor contact. The repair was
quite a bit more involved than we thought but Braden stuck with it and did a terrific job of solving the issue. I was there for a couple of hours and
all the while Max would come by to see how things were going and to chat when he wasn’t helping other customers. I would have purchased either guitar
but the one Braden fixed was the one I truly wanted and I am thrilled to own and his discovery and fixing the wiring issue saved me a trip back to the
shop which is quite a drive since I live in Mississauga. Both Max and Braden provided truly exemplary service and ensured one happy customer. The guitar
is fantastic… both in looks and playability. What a great buying experience and my thanks to you and your team. I wish each of you all the best for a
super 2013 and I look forward to my next visit to your store!
Rod
January 2013 - Pro Audio Rental
How was the Gig? Fricken awesome. They were very pleased.
Steve
December 2012 - Pro Audio Rental
Everything worked out really well on Dec.23rd! The stage, lights, and mics all worked well and the event was a success.
Elisabeth
December 2012 - Pro Audio Rental
Thank you Ryan, for helping us make our event a great success! We were impressed with the equipment and tech.
Jon
December 2012 - Pro Audio Rental
Couple of things I want to share about how amazing Cosmo Music was this weekend in helping me with the wedding. To Ryan and his team. Couldn't have done
it without you guys. Jeff again was outstanding in getting everything hooked together for me. I am a bass player, I am use to plugging in an amp and that's
it. Rigging up a hall is beyond me, but with Jeff's help and the equipment you guys supplied, I put on a great show (according to all the wonderful feedback
I got from the bride, groom and all their guests via text messages the next day). Can you believe I got all of that stuff into a two door civic? Everyone
in the Audio rentals department was extremely helpful and provided exceptional customer service.
Brendan
December 2012 - Instrument Repair
I will only be bringing my guitars to Cosmo for repairs. I have had an ongoing issue with my Banjo's tuning key on the high 5th string, and I believe
it was Braedon - applied a simple fix, re-strung it and it works perfectly. Thanks again for all your help, please pass my testimonial to the rest of
your team, they deserve it!
Brendan
December 2012 - Guitar Sales
Thanks very much for all your help! Cosmo continues to amaze; best music store!!
MC
November 2012 - Pro Audio Rental
I just want to thank you on behalf of our school for the microphone rentals and your exceptional customer service. Thanks again and have a Merry Christmas!
Aaron
November 2012 - School of Music
I am a mother of a student at Cosmo Music, who would like to comment on Anar's friendly, welcoming attitude. She is always ready to answer questions,
provide helpful information and resolve problems. On the off chance she is unable to do so, she directs the client to a supervisor with a calm, efficient
and professional manner. She enjoys working with people and her services are always to my satisfaction.
OA
November 2012 - School of Music
I would like to give my heartfelt thanks to Anar who is always helpful to us. For the last 3 years any time, I had to re-schedule my kids lessons or any
changes in regards to lessons, She is always helpful and friendly. I cannot thank her enough for us to be ease at Cosmo School of Music.
S.Ilaalagan
November 2012 - Sales
Having recently moved to the area from another province I have been looking for a good music store. I am a guitarist/singer/songwriter..with many years
experience playing in bands and solo.. I just wanted to say that I have finally found the most amazing music store in Canada..right here...right under
my nose..I live in Newmarket.. The staff is great! The techiy who soldered my '83 Schecter input connection was great! Prices are great!! The Larocca
Coffee Kiosk is awesome..your website is incredible!...what else can I say? I will continue to shop at your store..I enjoy every single moment I spend
there...and look forward to each and every time I return to your store..even Eddy, the maintenance man is a great guy! Thank you so very much! I am extremely
grateful !! I have told as many people I can about your store..and many already knew about it!! :)
M Smith
November 2012 - Sales
This is the nicest music store in North America, if not the world, and you can quote me on that!
Hartley Peavey - CEO of Peavey Electronics Corporation
October 2012 - Instrument Repair
Ewan,
I'd like to thank you for the beautiful work you did on our Besson tuba - a young boy named Nash has played this tuba for the last 3 years and I decided
to put some money into it after looking at how expensive it would be to buy a new one. I just receive the tuba from Laura and I went outside to find Nash
(he was in gym) so he could come and see it - I can't tell you how excited he is. I can't believe the work you put into it - it looks and sounds amazing.
Thank you for your talent and time.
Karen
September 2012 - Event Production
Jeff was a tremendous help and we can't thank Cosmo Music more for your contribution. The event went very well and we are extremely happy with the turn
out .Jeff was very timely and efficient and did an amazing job, we couldn't be happier with the result. Thanks again guys, we really appreciate it :)
Brendan
September 2012 - Event Production
Was awesome. Very helpful, very timely (even with the horrendous traffic!), and very accommodating - giving us great advice on where to put all the equipment
based on the venue size & its dimensions. He even stayed a little bit longer to ensure that our laptop would work with the projector (he was testing with
his laptop, as our laptop was running late). We will definitely seek you guys out again for our next event, as everything went smoothly with the PA equipment....We
will definitely seek you guys out again for our next event, as everything went smoothly! A BIG thank you to Cosmo!! :)
Katie
August 2012 - Event Production
Thanks Ryan. Event went really well and your op was great to work with - Looking forward to the next event.
MM
August 2012 - Pro Audio Rentals
… Perfect! Thank you so much for all your help. I knew it would be good, but I nearly had a heart attack when I first set up the system because it was
so powerful. Lol. Thanks again.
Lauren
June 2012 - Pro Audio Rental
Got the merchandise, wow! That is quick... considering that I live in the country!
Jean-Philippe
April 2012 - Sales
I want to thank you very much for rushing the repair of the clarinet I brought in on the evening of Dec 13th. You fixed it and had it ready for Tim to
deliver to Doncrest the next day, and the student could play it in the CONCERT on the 15th. So kind of you! I really appreciate it.
Sondra
March 2012 - Guitar Sales
I just wanted to let you know that my Fender CS Strat arrived at my office this morning safe and sound. In fact, it got there from TO before I did on
Wednesday morning! I can't tell you good it sounds with my '68 Pro Reverb. Thanks for all your and your departments help with my purchase and many thanks
to Cosmo's for having such a great collection to compare and chose from. Take care.
Sean
March 2012 - Pro Audio Rental
You are the BEST ! (just don’t tell my wife)
Steve
March 2012 - Drum Sales
I recently had the pleasure of purchasing a DW performance series drumset at Cosmo last week. I was primarily helped by Derrick, Shane and Eugene who
were exceptionally knowledgable and attentive. I have been shopping around and am a regular music store explorer and I must say for my first visit to
Cosmo I was extremely impressed by the high level of service I received. Derrick was great to deal with and thoroughly answered every question I had an
made some suggestions that eventually led me to finding a drum set that perfectly fit my requirements. When I came to pick up the set Eugene helped me
load my car and made sure that everything was well padded and secure. I was referred to you by Derrick because I wanted to share how happy I was with
the drum teams service. I live in the Hamilton area and it's a very significant feat to have displayed such an excellent performance to the point that
I'll be back every time to expand my musical collection. So thanks again for a great shopping experience, I hope that you'll give credit where it's due
as I know that it's a very rare experience as a customer. Many music stores I go into I find that I get quite the opposite display of service. Now I'm
going to go pound on my drums :) cheers! I look foreword to my next trip to the store.
Ben
January 2012 - Sales
I was in Cosmo yesterday purchasing a new classical guitar and student violin. Rail and Brianna both did an exceptional job guiding my purchases. Several thoughts come to mind as I recall the experience:
- Your staff - competent musicians, knowledgeable, courteous, helpful
- The Facility - even though it's very large, it's organized in a logical fashion so things are easy to find
- Quality assurance - both Rail and Brianna explained the instruments I was purchasing had gone through a QC process, which was reassuring
- Service and support - brilliant idea to be able to see the technicians working behind the glass... instills a sense of confidence in the value Cosmo brings to the table
While I'm certain I could have paid less money for the same gear, I am also certain I would not have received the same value. All in all, I had a very positive customer experience (and with 6 kids, I'm likely to be a repeat customer!).
I thought you might appreciate the feedback.
Cheers,
Parker
January 2012 - Instrument Repair
I want to thank you very much for rushing the repair of the clarinet I brought in on the evening of Dec 13th. You fixed it and had it ready for Tim to
deliver to Doncrest the next day, and the student could play it in the CONCERT on the 15th. So kind of you! I really appreciate it.
Sondra
December 2011 - Gearheadz
…(we) found that his product knowledge and general educational background contributed to our enjoyment of the consultation experience…..very methodical
in his approach to solving our issues and explained all his interventions. This greatly enhanced the knowledge …. He evaluated all our cables, the technology
and the software. Before leaving he provided suggestions on the physical arrangement of our equipment and changes to certain cables in order to further
improve our sound….. He was professional in his assessment and interventions, was highly focused, had an excellent working knowledge of products and general
theory of sound production and was very pleasant. For myself and the rest of the band members we want to thank you for the service GearHeadz has provided.
SR
December 2011 - Guitars Sales
Chris helped me a lot and was really friendly when I was trying out pedals and got my RP90 the other day, just wanted to say a quick word of thanks!
Henry
December 2011 - Recording, Sound & Software Sales
Bobby is an amazing guy and he was very helpful when I was looking around for a mixer when I actually needed an audio interface the other day, just wanted
to say a quick word of thanks!
Henry
December 2011 - Band & Orchestra Rental
Thanks for your generous offer I appreciate your excellent commitment to customer service. Sometime over the break on my way through TO I'll stop by the
store and drop off the instruments. Thanks for shipping the other stuff.
Aaron
December 2011 - Guitar Sales
Special thanks to Rob for helping us to chose a great bass guitar!
You rock Rob!
Matt
November 2011 - Band & Orchestra Rental
I just wanted to say a special thank-you to Mike Gresko, our rep, for taking the time to bring in a new adapter for our keyboards today. He didn't have
to come, but he did. It's great to see him.
Thanks,
Dave
November 2011 - Sales
It was a real pleasure to visit this week (I apologize for the short stay, next time it will be longer). I have to say I was blown away...what you have
done with your superstore is nothing short of sensational. I recognized concepts from some of the best retail music retail operations from around the
globe, but no one to my knowledge has put it all together quite as you have. Congratulations again and we appreciate all the business and support. Please
do not hesitate to get in touch if I can be of service in any way.
Sincerely,
David McAllister - Vice-president - Erikson Music / Korg Canada
November 2011 - Instrument Repair
Kevin Rohm,
Thanks for fixing my horn so quickly. It plays great! Always a fantastic job.
Thanks,
Charlie
November 2011 - Band & Orchestra Rental
I just wanted to pass on a thank you, as the last time we ordered, we received the orders within days. My students were so excited to see that they got
their merchandise and I was so impressed at how quickly the order was filled. You guys ROCK!!!
Thanks again,
Kara
November 2011 - Venue Rental
Dear Sharon MacDougall, Thanks for the wonderful support your crew had rendered to us on Muse Arts recital. Happy Holidays!
Candy
November 2011 - Venue Rental
Sharon,
Thank you so much for all your help and kind support during our Teacher/Artist Planning Meeting today. I was so impressed by the many friendly and caring
Cosmo personnel and would like to especially thank Jennifer and Eddie for all their efforts this morning. We enjoyed our experience in your beautiful
venue and appreciated the amazing technical services as well.
We hope to visit you again!
Anne
October 2011 - Guitar Sales
Hey Darrel,
I was looking to use a removable sound hole pickup system and Rail was a great help with that. I wasn't completely happy with the sounds quality so I
ended up going with a permanent set up. Darrel was a great help with that and help me to select the LR Baggs Element pick up that worked great in my guitar
and my budget. He was super informative and really seemed like he cared about what he was doing and it showed. I would come back for any acoustic guitar
issues to Cosmo just to get Darrel's help as I really have come to trust his judgment and service. I am very happy with my latest experience. Darrel's
quality of work is awesome and I will be letting my friends know where to go. Thanks to Rail and Darrel and Cosmo of course. The cashier that helped me
was very friendly as well. She served me the last two time I was in the store but I didn't get her name.
William
October 2011 - Band & Orchestra Rental
Please accept my thanks for the Jeff Beck concert tickets from the Fender Jeff Beck contest. I took a friend, who is an avid guitarist and stratocaster
player, and fellow Jeff Beck fan, and we enjoyed the show tremendously. The individual musicians were outstanding, and together they were tight, flawless,
and energized. The intimate venue of Massey Hall made the experience like having the band over into your living room. After the concert, your guest passes
gave us access to an after-show 'meet & greet' where we had the pleasure of meeting and chatting with Jeff Beck and his band members.
Thank you again for a truly enjoyable evening.
Sincerely,
Barry
October 2011 - Venue Rental
Thanks very much for all your help-it was greatly appreciated and thanks for ensuring that our event ran smoothly.It was nice to finally meet you and
we will most certainly keep Comso in mind for future events.
Crystal
October 2011 - Instrument Repair
Just wanted to send a big THANK YOU to the guitar repair department, specially to Braden for being very helpful and understanding in getting my issued
resolved with my Ernie Ball Music Man. I really appreciate the effort he put into getting this properly fixed and I couldn't be any happier with the results.
Cheers,
Francisco
September 2011 - Band & Orchestra Rental
Hi Carolyn,
You are my Cosmo life-line and I truly thank you for all you've done for me so far. :)
Just wanted to add how impressed I was yesterday with Jeff Brown and Iain - those guys are really supportive and represent Cosmo in a very approachable
and professional manner. Thank you to all of you for making my experience with Cosmo these last 6 days a little less stressful. :)
Christa
August 2011 - Band & Orchestra Sales
We want to express our sincere appreciation to two of your excellent staff. Lev and Evelyn Lu, both in the woodwind department, gave us great assistance
in choosing/purchasing our flute. Both Lev and Evelyn are warm, patient, knowledgeable and professional. It's a truly pleasant experience in visiting
Cosmo Music. We also had a very satisfying experience with your repair department before.
Mona
June 2011 - Recording, Sound & Software Sales
Dear Mr. Ebata,
Thank you for your guided assistance with the Pattern Play books yesterday. It really made a difference to work in a small group trying the difference
parts. I am going to try improvising every day through the summer to increase my comfort level as you suggested. I spoke to Rob in the Audio department
about the Roland CD-2e and will purchase one in August. I think there will be many uses for it in my studio. Your support, encouragement and suggestions
have been very helpful. Thank you very much!
Barbara
June 2011 - Instrument Repair
Thanks, John and Nicole,
The trombones arrived safely and I'm very happy with the refurbishment work. I played a job last night in St Catharines with the older one and I could
feel and hear the difference. Good to have the tuning slide working properly too!
Bob
